Privacy Policy

Who is responsible

Zenjoy BV is responsible for the processing described in this notice.

Address: Blijde Inkomststraat 22, 3000 Leuven, Belgium.

Phone: +32 16 43 93 81.

Questions about privacy can be sent through zenjoy.be/contact.

What we collect

Depending on how the extension is used, we may collect and process:

• reporter details such as name and email address;
• feedback content such as title, description, steps to reproduce, expected behavior, actual behavior, priority, and extra notes;
• the page URL where feedback was submitted;
• optional files provided by the user, including screenshot images, screen recording files, and attachments;
• technical metadata such as browser, browser version, operating system, screen size, viewport size, device pixel ratio, and extension version;
• limited request metadata such as IP address and headers for security, abuse prevention, and rate limiting.

Data stored in browser storage

The extension stores some data locally in browser storage so the product remains usable between sessions. This can include reporter name, reporter email, validated project configuration, and temporary project tokens. This browser storage stays on the user's device unless the user clears it or removes the extension.

How we use the data

We use the collected data to operate the feedback workflow, including to:

• validate whether the extension is allowed to submit feedback for the current site;
• receive, process, triage, and respond to product feedback;
• store submissions and related files for follow-up by Zenjoy and the relevant client team;
• show reporter-scoped submission history inside the extension;
• protect the service against abuse, unauthorized use, and excessive traffic.

We do not sell personal data collected through the extension.

Where the data goes

Submitted feedback is sent from the extension to the Zenjoy backend at feedback.zenjoy.be. From there, submissions and uploaded files may be processed and stored in Zenjoy systems and in Notion, which we use to manage feedback records and related files.

We may also rely on hosting, infrastructure, and security providers that support the operation of the service.

Sharing

We share data only as needed to operate the service, support the relevant client project, comply with legal obligations, or protect our rights and systems.

This can include sharing with Notion, infrastructure providers, and the Zenjoy client team responsible for the product or website the feedback concerns.

Retention and security

We retain submitted feedback for as long as reasonably needed to handle the request, maintain project records, resolve disputes, meet legal obligations, and keep an audit trail of product decisions.

We use reasonable technical and organizational measures to protect the service and the information processed through it. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

Your choices and rights

Users can choose whether to include optional files and can remove local browser storage by clearing extension data or uninstalling the extension.

Subject to applicable law, you may request access, correction, deletion, or restriction of personal data relating to you. You may also object to certain processing. We may ask for proof of identity before acting on a request.

Updates

We may update this privacy policy from time to time. The latest version will be published on this page.